In order to access the multimedia in this course you must have both the Macromedia Flash plug-in and the Adobe Acrobat Reader on the machine being used for the course. The software can be downloaded FREE by following the 'Computer Requirements' link. There is no reason to purchase any additional software for this course. If you are having difficulties viewing the video or audio, download and install the software again to make sure you have the latest version. The registration fee does not entitle you to any technical support.